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Update to an update

ive updated 2x for real player just to use certain functions but every time they come out with a new version I lose all axis to my previously updated functions? Why am I losing updated versions whenever there's a new update

Norman Moore

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I understand that you have some issue with RealPlayer and need help; however, the exact nature of the problem you are having is not clear to me.

Before I can help you, I will need some more information. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better I will be able to assist you.

Viswanathan S 0 votes
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There's a new update that I did not purchase because I've already updated 2x before and now I can't use the delete duplicate options or make cds

Norman Moore 0 votes
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When you originally purchased RealPlayer Plus, you purchased version RealPlayer 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. 

In this case, if you installed the latest version of RealPlayer, you will not be able to access the Plus features like deleting duplicates, DVD burning etc., I suggest that you follow the steps provided in the below article:

https://customer.real.com/hc/en-us/articles/204043263

Aravind Ramachandran 0 votes
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