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Unable to burn DVD

I get the following message " A general error has occurred"' Unknown file type.

david sulic

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Hello,

I understand that you receive errors during the burning process and that you want to install the English version of RealPlayer. Please follow the instructions below:

  1 - First, you need to uninstall the program by following the instructions from this article: https://customer.real.com/hc/en-us/articles/204040013
  2 - After uninstalling RealPlayer from the Control Panel, please delete the application folders. Here's how: https://customer.real.com/hc/en-us/articles/220342848
  3 - Reboot your computer and reinstall RealPlayer. You can install the current version by going to: http://www.real.com/

If, at the end of the installation, RealPlayer prompts you to create an account, please select the "Already have an account? Sign in" option that you'll see at the bottom of the Sign in window. Enter your email address and password and click on the Sign in button and install the additional components.

 

 

Mariya Bozhinova
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To resolve this issue, follow the steps provided in the below article:

https://customer.real.com/hc/en-us/articles/204040813

NOTE: Before attempting to burn, make sure there is no WebM file in the burning list, because, if one of the file is WebM, the burning process will fail, so ensure you convert the WebM format to MP4 format.

If you are still unable to burn DVD's, please provide the following information:

• Is this happening to all videos or just with a particular one?
• What is the file format?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Nagarajan Murthy 0 votes
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in French  it says systeme de gravage real player non initialize,aucun peripherique detecter  ou erreur du systeme ???????

 

 

 

 

 ps   I want everything in English not French thank you

lucien primeau 0 votes
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