When you originally purchased RealPlayer Plus, you purchased version RealPlayer Plus 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).
Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available either with RealPlayer Plus 18 or with a Premium/Unlimited subscription. A subscription unlocks many more features than just the Plus features!
See what's new in RealTimes: http://www.real.com/features?ref=cloud
Customers who previously purchased RealPlayer Plus can receive a discount when they upgrade to RealPlayer Plus 18, please click the RealPlayer Cloud logo in the upper left of your player and select "Check for Update."
If you have installed RealTimes on your computer, you will not be able to access the premium features. Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.
To access the premium features, first, uninstall RealTimes by following this article:
Then, download either RealPlayer Cloud or RealPlayer 16 by following the below article:
After downloading the previous version, sign in to access the Plus features of the player.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.