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Realplayer Plus

Hi there,

Our nonprofit organization purchased realplayer plus 3 years ago and it was supposed to be a one-time purchase somehow now we are getting ready to go a mission trip to Africa and we normally download videos from ABC Mouse and other early childhood videos free on youtube that we can use to teach the kids in villages but it says we have to purchase realplayer plus.

Please let us know what is going on

Thank you

Monica Fisher

xxxxxxx@gmail.com

Monica Fisher

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When you originally purchased RealPlayer Plus, you purchased version RealPlayer Plus 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).

Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available either with RealPlayer Plus 18 or with a Premium/Unlimited subscription. A subscription unlocks many more features than just the Plus features! 

See what's new in RealTimes: http://www.real.com/features?ref=cloud

Customers who previously purchased RealPlayer Plus can receive a discount when they upgrade to RealPlayer Plus 18, please click the RealPlayer Cloud logo in the upper left of your player and select "Check for Update."

If you have installed RealTimes on your computer, you will not be able to access the premium features. Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.

To access the premium features, first, uninstall RealTimes by following this article: 

https://customer.real.com/hc/en-us/articles/204040013

Then, download either RealPlayer Cloud or RealPlayer 16 by following the below article:

https://customer.real.com/hc/en-us/articles/204040003

After downloading the previous version, sign in to access the Plus features of the player.

Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

Aravind Ramachandran 0 votes
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