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No Permite descargar videos

Solicito de su ayuda debido a que ingreso al programa directamente por el icono de realplayes, cuando procedo a descargar un video en la ventana de descarga sale  un mensaje que dice imposible descargar

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We are also noticing that certain videos are not being detected by RealDownloader. Our engineering team is investigating it. We will send you an email as soon as it is resolved.

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