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billing issue

Hello I was charged twice for Realplayer upgrade for the amount of $24.99 on 06/05/2019. I tried to click the buy now tab and nothing happened on my end. I went through pay-pal and got it to work so I was charged twice. I contacted my bank and they told me to contact you to resolve getting a refund in the amount of $24.99.

 

Lawrence Hawk

 

Lawrence Hawk

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We see that you purchased RealPlayer Plus twice. One with your PayPal account and the other with your credit card. We've cancelled the purchase through your credit card. This confirms your refund for your second RealPlayer purchase in the amount of $24.99.

Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

 

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