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realplayer plus

I have been with real player foe sometime now and I had bought a lifetime subscription to realplayer plus before, if you check my account you will see. now its not showing up. can you explain.

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Our system shows that your last purchase was RealPlayer 16.

Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

And to benefit from this special offer, please, click on the link below:

https://order.real.com/rn/en/us?p=6011

That being said, we have refunded your recently purchased RealPlayer Downloader Express. Please allow 1-2 business days for the refund of $24.99 to be credited.

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