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Unable to log in -- blank login screen on windows

I just installed the latest version of Real Player.  I have been an All Access subscriber for many years.  I went to log in through my new installation (Windows 10) and am presented with a blank screen.  I am logged in in another window, but there is no clear acknowledgement of that fact (it does not show my profile picture). 

What can I do?  I was hoping to use your video editor, but no soap.

When I go to play a new video created with Zoom it does not paint the picture properly.

See the following links (would have attached them):

1. blank screen, can't log in. 
https://www.dropbox.com/s/eass7z0n7om0201/2020-06-26%20real%20login.png?dl=0

2. picture not painting properly
https://www.dropbox.com/s/kfw7gvz6foon7gu/2020-06-26%20%20real%20video.png?dl=0

Joyce Graff

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Please follow these steps to resolve your Sign in issue.

  1. Open Internet Options from the search window.
  2. Click Advanced Tab and click Reset and click Reset again on the following Window.
  3. Under General Tab, click Delete in Browsing History and follow prompts.
  4. Close Internet Options.
  5. Restart PC and try again

If the issue persists, please let us know.

Real CS 0 votes
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Are you saying that I should clear data in my BROWSER?  I will do so, but I fail to understand how that will change the results in the Real Player application.

 

Joyce Graff 0 votes
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After reboot I went back to Real Player and tried to log in.

Same blank screen appeared.  No change.

Joyce Graff 0 votes
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