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Video won't play but sound will

every time I try to play a video file in Real player the video's sound plays but the video it self is covered hidden or just plain black I can't tell wich if I run video's from the cloud they work but localy stored video files will only have a black screen with the real player logo and the sound playing please help

Daiquiri Britton

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Please follow these steps to resolve your playback issue.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.

If the issue persists, please let us know.

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