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  1. SUPPORT
  2. RealPlayer
  3. Setup & Installation

Setup & Installation

  • Installing RealTimes or RealPlayer for the first time
  • Asked to pay again when upgrading to RealPlayer Plus
  • 'Currently not connected to RealTimes/RealPlayer Cloud'
  • Uninstall and reinstall RealTimes (or RealPlayer) on Windows
  • Installation fails or freezes
  • Delete the RealPlayer application folders (clean uninstall)
  • Installing upgrade to RealPlayer Plus
  • "Something has gone wrong while running msiexec"
  • Update RealPlayer software
  • Redownload RealPlayer Plus without being charged again
  • "Missing file upgspec.inf" error
  • Configuring RealPlayer to work with a firewall
  • Scan disk for media
  • Service Unavailable, Offline, or Action Cancelled errors
  • Order form does not accept my information
  • No postal code
  • Uninstall Ask toolbar and search
  • RealPlayer Plus features disappear each time I restart my computer
  • Unable to start RealPlayer
  • Default ports for RealPlayer
  • AutoUpdate server is not responding
  • Virus warning when downloading or updating RealPlayer
  • 'Required .DLL file not found'
  • Seeing Real.com site in another language
  • Choosing the correct proxy server settings
  • 'You do not have Administrator access' error
  • RealPlayer gives a gemc3201.dll error and won't open
  • 'Server unavailable' error when downloading
  • System errors, faults, or freezes when using RealPlayer
  • Connection problems and pop-up blockers
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