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Connection problems and pop-up blockers

RealTimes (or RealPlayer) not connecting to Internet? Check ad-blocking/pop-up stopping software.

If you have ad-blocking or pop-up stopper software installed on your computer, it may prevent the application from connecting to the Internet. You may also have trouble signing in or get 'unable to connect to server' or 'service unavailable' errors.

Some pop-up stopper software (such as AdSubtract) uses proxy servers to filter unwanted content and advertisements. Unfortunately, these servers can also prevent the application from properly connecting to the Internet. To resolve this issue, please remove the proxy settings that the pop-up stopper uses. If that does not work, you may need to disable the pop-up stopper itself.

Solution 1: Disable the HTTP Proxy.

Proxies can block the video or audio stream. Try setting RealTimes (or RealPlayer) to use no proxy.

Solution 2: Disable the pop-up stopper.

If removing the proxy settings from the application does not work, you may need to disable the pop-up stopper: right-click the pop-up stopper icon next to your clock and select "Stop Filtering" or "Disable Pop-Up Blocker."

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