I emailed Customer Support but did not receive a response. What happened?
If it has been more than one business day since you sent your request, and you have not received a response from a RealNetworks support agent, please do the following:
- Check your junk / spam mail folder. Sometimes our email are mistakenly placed in these folders by your mail service provider.
- Make sure that firstname.lastname@example.org is added to your allowed contacts list.
- If you are waiting for an email to reset your password, add email@example.com to your allowed contacts list, then reset your password again.
- Go to https://realnetworks.zendesk.com/requests and login. You should see your support contact history here, including any responses our support team has sent.