How do I download and install your software for the first time?
If you are on Windows 7 or above, the current version is RealTimes. Click here for installation instructions for RealTimes.
The instructions below are for installing RealPlayer 16 (primarily for customers on Windows Vista or Windows XP) if you want the free version, or if you have never used RealPlayer before.
If you are upgrading your current RealPlayer Plus to RealPlayer 16, click here for instructions.
Note: You need to be connected to the internet to download and install the program.
If you are on a PC, follow these steps:
1. Go to www.real.com (clicking this link will open a new window).
2. Click the Download RealPlayer button (for Windows XP and Vista). If you are on Windows 7 or above, you will see a Download Free button that will download RealTimes.
3. If you are using Internet Explorer: This should prompt you with Run or Save. If you run the file, the setup begins automatically. If you save it, it will be saved to your hard drive, and then you can run it later.
If you are using Firefox: This should prompt you with Save File or Cancel. Click Save File, then click the icon on your desktop to run the installer.
If you are using Google Chrome: A "RealPlayer.exe" button should appear in the bottom left corner of your browser window. Click it to start the installation process.
4. Once the installer starts, you'll go through a process of selecting what parts you want to install, where you want to install it, and so on. The installer will walk you through all of this.
If you are on a Mac, click here to install RealPlayer Cloud for Mac.
Trying to access your paid Plus/premium features?
Downloading from www.real.com will install the free version of our software to your computer. Just sign in to unlock RealPlayer Plus (or your RealTimes Premium or Unlimited features)--there is no separate download required. If signing in doesn't unlock the premium features, check these troubleshooting tips.
Need to update to the latest version of RealPlayer Plus?
You can either download the free version as directed above and then sign in to access your premium Plus features; or, you can sign into RealPlayer first and then click Check for Update under Tools. Depending on which previous version of RealPlayer you have, you may need to pay for the upgrade to keep your Plus features.
Trying to install an older version of RealPlayer?
See Downloading previous version of RealPlayer.
This usually means your computer's antivirus, firewall, or pop-up blocking software is stopping the download. Check out these articles for troubleshooting tips: