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'Required .DLL file not found' error

Why do I receive the error message "Required .DLL file, PNCRT.DLL, was not found" when I start the application?

If you receive the error "Required .DLL file, PNCRT.DLL, was not found" when you start the application, it means that the PNCRT.DLL file is not working properly. To avoid this error, you will need to uninstall and then reinstall following the instructions given below. Reinstalling replaces the PNCRT.DLL file with a new one, and you should stop receiving the error.

Step 1: Uninstall.

To perform a standard uninstall, choose one of the following from the Windows taskbar:

- Click Start > Programs > Real > RealPlayer > Uninstall RealPlayer.
- Click Start > Settings > Control Panel > Add/Remove Programs > RealPlayer > Change\Remove.
- Click Start > Control Panel > Programs and Features > RealTimes (RealPlayer > Uninstall/Change

If you receive a message indicating the uninstall was not successful, manually delete the following folders and files:

1. Navigate to the C:\Program Files folder, and delete the Real folder.
2. From the C:\Program Files\Common Files folder, delete the Real folder.
3. Delete any of the following files that you find in the C:\Windows\System32 folder:

- Pndx5032.dll
- Pndx5016.dll
- Pnen3260.dll
- Prefscpl.cpl
- Rmoc3260.dll
- Rnuninst.exe
- Sete3260.dll

Note: Not all users will have all these files.

4. If you have Netscape installed, delete the Nppl3260.dll file from the C:\Program Files\Netscape\Communicator\Program\Plugins folder.

Step 2: Reinstall.

Visit www.real.com to redownload. If you have purchased RealPlayer Plus, download the free version and then sign in to activate your Plus features.

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