Why do I receive "cannot connect" error messages with RealPlayer for Mac OS X?
Connection errors that occur on specific sites or that only occur once in a while are not usually a cause for concern. Occasional errors usually happen when traffic on the Internet is high, the site hosting the files is down, or the files have been moved.
Connection errors that occur at all sites on a recurring basis may indicate a problem with RealPlayer or your Internet connection. To allow RealPlayer for Mac OS X to connect, you may need to reconfigure RealPlayer or the connection software of your Internet Service Provider (ISP).
Solution 1: Try playing other files.
You can test your ability to connect to audio and video clips by visiting another website. If the links from this site play correctly, your RealPlayer is not the cause of the error you are receiving when playing other similar files. It is more likely a temporary outage or the files have been moved.
Solution 2: Try connecting at another time.
If the Internet, your Internet Service Provider (ISP), or the audio/video content provider is experiencing high traffic, connection errors or choppy video can occur when you play files. Playing files and downloading or updating software at an alternate time usually corrects these temporary problems.
Solution 3: Manually configure RealPlayer for Mac OS X to use HTTP only.
On some networks it may be necessary to configure RealPlayer to use the HTTP Only option to connect to the Internet. This option allows a player operating behind strict firewalls to access programming. However, quality may not be as good as other connection options.
To configure RealPlayer for Mac OS X to receive content via HTTP only:
1. On the RealPlayer menu, click Preferences.
2. Click the Transport icon.
3. Select the Use manually configured RTSP and PNA transport Settings check box.
4. Click the Configure button.
5. Under RTSP, clear all boxes except HTTP.
6. Under PNA, clear all boxes except HTTP, then close the Transport Preferences window.
If the problem persists, we suggest you try and enable different transport protocols suitable for your network. Contact your network administrator for assistance.