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Blank page appears instead of sign-in box

When I try to sign in a blank page pops up instead of a place to enter my email address and password. What can I do?

We've determined that this issue is caused by a special character that looks like "L" or "#" appearing as a zone name in your computer's registry. To fix the problem, you'll need to edit your registry to delete any zone other than one starting with 0 through 5.

Here's how:

1. Close RealPlayer.

2. Follow the instructions in this Microsoft article: http://support.microsoft.com/kb/2506343
We have found that the second solution helps more customers, but you may want to try both.

3. Restart RealPlayer and sign in.

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