NOTE: The FAQ below applies only to the 2012 version of the RealPlayer Android app. This version is now available only for Android phones with OS versions between 2.1 and 3.9. If your Android phone is 4.0 or higher, you will see the new RealTimes app in Google Play instead.
I purchased the upgrade but I'm not seeing my premium features such as the equalizer, or I'm still seeing ads. Why is that?
We are no longer updating or supporting the premium version of this app.
I can't see recently downloaded videos. Why not?
With the app open, tap the Menu option on your phone and then tap Refresh; this will prompt a media scan that will find and display your recent downloads.
Can I reorder the way tracks are listed in the app?
The app should order the songs according to the track number on the album. If this is not occurring, it may be due to the ripping software not picking up the track number metadata. There is not currently any option for users to reorder songs.
If I uninstall and reinstall the app, or change the SD card in my phone, will I need to pay again to get the upgrade?
The premium version is no longer offered; if you uninstall or change the SD card, you will only be able to reinstall the free version.
I purchased the upgrade and now I can't play any music tracks. Why not?
We are no longer updating or supporting the premium version of this app; if the premium version is not working for you, let us know so we can refund your purchase.
Can I download videos from the web with the Android app?
No, the 2012 version of the Android app does not support video download. If you have an Android 4.0 or higher, you can download the RealPlayer Cloud app to download, play, and share videos between your Android, PC, and other devices.