Why don't I see all my photos or videos in my Verizon Cloud?

If you use the RealTimes app in conjunction with your Verizon Cloud, your content is stored in your Verizon Cloud app. Because this is a Verizon app, you will need to contact Verizon customer support to troubleshoot this issue. You can call them at 800-922-0204 or dial *611 from your Verizon mobile phone.