CAN'T SIGN IN TO REALPLAYER PLUS

David Black

• January 04, 2017 23:57

Customer Support,

I bought a lifetime(?) realplayer plus several years ago and just the other day i tried logging in (to make it go from reaplayer sp to realplayer plus but it says i need to re-enter my email and password despite the fact that my email and password have not changed.  here is a screengrab of my receipt of the purchase of realplayer plus.

http://www.imagebam.com/image/66d428524472715

i use Firefox (in case you needed to know this).  can you help me with this please?

dj************om

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  Naga

  • January 05, 2017 20:47

  We no longer offer any support for RealPlayer 15, 14, SP and 11 (for Windows), 10.5 and 10 (Windows and Mac). 

  Check this article for more information: 

  https://customer.real.com/hc/en-us/articles/204039423

  I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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  Nicholas Smith

  • August 20, 2020 17:30

  RealPlayer needs to change so we can manually sign in.  It always says restart your computer, and that doesn't fix it.

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  RN Support

  • August 25, 2020 06:08

  Nicholas,

  To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

  Please note: Closing this post as it is a very old one. If you still have issues, please create a new post.

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