problem after high def upgrade, images poor,pixels

thomas williams

• June 21, 2017 03:36

upgraded this weekend the high def program. the video quality is poor pixel-like exposure. adjusted the cpu, and video card the audio is fine. do you have any suggestions

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• Official comment

  

  Milena

  • June 21, 2017 11:05

  Please try the solutions from: Sound plays but video is blank, frozen, or distorted
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  thomas williams

  • June 30, 2017 07:32

  problem remains the same, would prefer to speak to a tech directly  before i cancel

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  Milena

  • June 30, 2017 09:38

  I'm sorry to hear the issue persists.

  We currently offer support in this online Community and over email.

  Please perform a clean reinstall of RealPlayer by following the steps below.

  1. Uninstall the player as per: Uninstall and reinstall RealPlayer on Windows

  2. Now delete the RealPlayer folders as explained here: Delete the RealPlayer application folders (clean uninstall)

  3. Restart your PC.

  4. Download a fresh copy of RealPlayer free by visiting: http://www.real.com/

  5. Finally, sign back in to enable the Plus features - see: Signing in to RealPlayer

  Now check if the issue is solved.

  I hope this helps.

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