If the the Download This Video option does not appear, please follow the instructions from the article below and also click on the hyperlinks at the bottom of the article to see all the instructions (depending on the web browser used): https://customer.real.com/hc/en-us/articles/204040433
If the issue persists or if I misunderstood it, please provide the following information:
- What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
- What version of RealPlayer is installed on your PC? Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
- Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers?
- Is this happening to all videos, on all sites or just with a particular one (YouTube)?
- Do you receive any error messages? What is the exact message that appears on your desktop?
- Please send us screen shots showing the steps you follow and the results. To find out how to take a screen shot, please follow the steps from this article: https://customer.real.com/hc/en-us/articles/204039473
The more specific you are, the better I will be able to assist you.