can't download

Gary Mack

• September 02, 2017 14:35

No videos will download even though download this video appears. Says unable to download.

0

• Official comment

  

  Maria

  • September 05, 2017 14:45

  Hello,

  The following article should help with the issue you are having: https://customer.real.com/hc/en-us/articles/235180047?

  Note: I would like to offer you another method of downloading: with the player open on your desktop, click the logo in the upper left and select Download a Video – this opens the RealDownloader and you can copy the video link from your internet browser (Edge, Firefox or Google Chrome) and paste it in RealDownloader; please see the attached screen shots: 
  
  
  If the issue persists, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • Which Internet browser do you use: Internet Explorer, Google Chrome, Mozilla Firefox? Do you experience the same difficulties while using all the Internet browsers? 
  • Is this happening to all videos, on all sites or just with a particular one (YouTube)?  
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To find out how to take a screen shot, please follow the steps from this article: https://customer.real.com/hc/en-us/articles/204039473

  The more specific you are, the better I will be able to assist you. 
• 

  Teresa Wheeler

  • February 13, 2020 21:09

  It worked yesterday, not today.

  "no video"

  0
• 

  RN Support

  • February 13, 2020 22:39

  Teresa,

  Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. We would like you to click the Details tab and let us know what the Product Version is?

  Please note: It should be 2020.01.24

  0
• 

  Teresa Wheeler

  • February 14, 2020 03:50

  2020.01.24

  0
• 

  Teresa Wheeler

  • February 14, 2020 03:57

  Windows 10

  chrome

  youtube only

  no videos found at that web address

  0
• 

  RN Support

  • February 14, 2020 22:41

  Teresa,

  We sent you an email. We'll take it from there.

   

  0

Please sign in to leave a comment.