Pictures and Videos!

Bryan Brown

• September 20, 2017 02:15

I have some pictures and videos that I saved to real player and the only ones that are showing are for this year only and the rest are not showing. How do I get them to start appearing in real times real player as I have recently updated my iPad and I don’t see them anymore. How do I do that?

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• Official comment

  

  Maria

  • September 28, 2017 15:02

  Hello,

  The following article should help with the issue you are having: https://customer.real.com/hc/en-us/articles/204040523

  I can also understand that you cannot sign in. Please consult the articles below:

  a)  If you receive the error message "Currently not connected to RealTimes/RealPlayer Cloud" while signing in, please see the article below: 

  https://customer.real.com/hc/en-us/articles/204043323

  b)  If you receive the error message "Not connected to internet" while signing in, please see the article below: 

  https://customer.real.com/hc/en-us/articles/204040753

  Additionally, (if I misunderstood the issue) in case of difficulties you can always visit our Knowledge Base: https://customer.real.com/hc/en-us, which contains hundreds of articles to help you use the program. For more Knowledge Base search tips, click here: https://customer.real.com/hc/en-us/articles/204915628
• 

  Harold

  • September 21, 2017 10:45

  I have sent you an email. Please check your mailbox.

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• 

  Jerome Beauford

  • September 27, 2017 14:43

  I have ALL the items in my real players showing without picture face on them. They have kept the names on them, and general locations. What happened to my software? And Real-Times won't let me in either.

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• 

  Bryan Brown

  • September 29, 2017 01:08

  None of this worked so what do I do now to be able to see them again?

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• 

  Maria

  • September 29, 2017 13:01

  Hello,

  
  The videos you see when you sign in to the web application may have been deleted following Cloud space removal under the RealPlayer Free plan.
  
  We have recently discontinued Cloud storage space for our free plan.We have been sending a series of emails to free customers who would be impacted by this policy change, to give them 30 days notice so they could download important content or take advantage of a special discount on a paid plan that provides more storage space.
  
  Cloud space was discontinued and missing content cannot be restored.

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