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failed to convert after downloading

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3 comments

  • Official comment
    Maria

    Hello,

    It looks like you selected the ''convert HD Videos to RealMedia HD'' option during the download and that's why the downloaded files are saved in RMHD format. To prevent videos from converting to RMHD you just need to uncheck this option box in the RealDownloader window. See the screenshot:

     

  • null null

    I did uncheck these boxes to convert to RMHD format and it still did not work!!!!

    0
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