Trouble to download

Leonard Gudmundsson

• June 26, 2017 18:24
• Edited

I can not download (play) from Red hot jazz archiv. Error messages ha no permission to get update plug-in. What´s wrong?

Where can I enclose screen dumps???

Leonard

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• Official comment

  

  Milena

  • June 26, 2017 10:30

  To resolve download issues, please try the solutions from these articles:

  Download This Video option does not appear

  'No videos to download on this page'

  If these don't help and you are still receiving error messages, please send us some screen shots - here's how:

  Sending a screen shot to Technical Support (Windows)
• 

  Leonard Gudmundsson

  • June 29, 2017 10:34
  • Edited

  
  
  Hello,

  I have screen shots, but no adress to the support. I have not got a e-mail from you.

  Leonard

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  Milena

  • June 29, 2017 09:09

  Please insert your screen shots here - see below.

  

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  Leonard Gudmundsson

  • June 29, 2017 10:40

  I also tried to uninstall, but was not successful.

  See attached
  
  

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  Milena

  • June 30, 2017 09:27

  Thanks for the screen shots.

  It seems RealPlayer did not install properly for some reason.

  Please follow these steps to resolve the issue:

  1. Download and run the following MS Fix it program to fully uninstall RealPlayer and all its folders:

  https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

  2. Once everything is uninstalled, restart your PC.

  3. Finally, follow the steps from this article to install RealPlayer in Safe Mode: https://customer.real.com/hc/en-us/articles/231760587

  I hope this helps.

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  Leonard Gudmundsson

  • June 30, 2017 11:03

  I have gone thru all this, but still the same.

  See attached!

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  Leonard Gudmundsson

  • July 05, 2017 09:59

  Hello, Coming back . Are there any solotions, why I can´t play the clip?

  Leonard

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• 

  Harold

  • July 05, 2017 10:31

  Hello,
  
  I'm sorry to hear that the issue still persists. 
  
  I'd advise you to install the K-Lite codec pack if you haven't already installed it on your computer. Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the this link: http://www.codecguide.com/download_k-lite_codec_pack_mega.htm
  
  After installing the codec, restart your computer and try playing the downloaded .ram files again. 
  
  If you have any additional questions, please let us know. 

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