RealDownloader

Jeff Schafer

• March 22, 2017 21:29

I see on your site that the latest Microsoft Updates for Windows 10 breaks RealPlayer.

For me, it is the RealDownloader on StartUp that broke the toggling between open windows, whether using ALT + TAB or clicking on an open app in the Taskbar (a few times it would toggle, but 95% of the time, it failed).

This occurred right after the latest Microsoft Updates for Windows 10.

It worked fine before that.

The workaround is to disable RealDownloader on StartUp.

The file is downloader2.exe with a Timestamp 12/13/2016.

BTW ~ The KB4015438 listed as the fix on your https://customer.real.com/hc/en-us/articles/204041583 page is installed on my machine and did not fix this issue.

Please get this fixed in RealDownloader so I can enable it again.

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  Viswanathan S

  • March 23, 2017 20:15

  To resolve this issue, please follow the below solutions:
  
  Solution 1: Deleting temporary Windows files and folders:
  
  https://customer.real.com/hc/en-us/articles/204039363
  
  Solution 2: Uninstall RealPlayer by following the article:
  
  https://customer.real.com/hc/en-us/articles/204040013/#uninstall
  
  Solution 3: Run Microsoft's Fixit program:
  
  Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.
  
  Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version. 

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  Jeff Schafer

  • March 27, 2017 17:55

  It appears Windows Updates broke the Lenovo System Interface Foundation.

  After uninstalling this, the toggling issue no longer occurs.

  It seemed to take 30 - 60 minutes before this issue started to occur, so by disabling RealDownloader on StartUp, and having it work right away, made RealDownloader look like it was the app Windows Updates broke, but it is not.

  Thanks for your help.

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  Arvin

  • April 17, 2017 15:00

  Thank you for taking the time to share your comments with us.

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