cannot upgrade to unlimited access

Nancy Boykin

• May 28, 2017 16:20

I have cancelled my premium service in order to upgrade to the unlimited access $9.99 per mo) plan as instructed.  When I go to plans and select premium plan it will not let me access it.  I want to upgrade, but cannot,  Please advise

N**** B*****

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• Official comment

  

  Maria

  • May 29, 2017 14:14

  Hello,

  You'll be able to upgrade after the paid term expires on June 10th (as this is a prepaid subscription). After the expiration date, you'll see the option to sign up for the desired plan.

   
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  dwayneharbin2

  • October 02, 2020 22:29

  Believe my current plan has expired and would like to upgrade to unlimited access please advise

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• 

  RN Support

  • October 19, 2020 22:10

  We see you have an active RealTimes Premium (25 GB) plan. We don't offer Unlimited Cloud storage anymore. The other plan is a 100GB plan. If you want to upgrade, we will have to cancel your current plan and have you upgrade to the 100GB plan. We offer monthly ($9.99) and yearly ($99.99) plans.

  Please let us know if you want to upgrade.

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