Realplayer Upgrade

Trish Charters

• March 19, 2021 13:37

This morning I paid $39.99 which was a once off payment for an upgrade to RealPlayer which I have had for years.  The reason that I paid for this upgrade was that I pressed a Realplayer upgrade pop up which kept appearing, and suddenly for the first time in years I could only download one show at a time, with the 2nd one buffering for the whole time.  I have had Realplayer for many years and have always found it to be a great product with very few issues.   Now I am not sure how to fix these problems.  

Also, the email below is the only receipt I got, and I cannot read it as it is in another language.   Now I am concerned that maybe it was a scam?  

I also cannot find where the upgrade that I paid for has made any difference to my Realplayer.

Please can I have some assistance? Firstly, to ensure that I did pay for an upgrade.  Secondly to ensure that I can still download two or more shows at a time.

 

Trish様、こんにちは。 RealPlayer Plusをご購入頂き有り難うございました。 RealPlayer Plus にサインインして、 RealPlayer Plus の機能をご利用ください。 プランの購入を確定 お客様のアカウントから、 $39.99 の金額が請求されます。 RealPlayer Plus                                                $39.99 * 請求額は、消費税込みの価格です。 **消費税法等の一部改正に伴い、2015年10月1日以降、国境を越えて行われるデジタルコンテンツの配信等の役務適用が課税対象となりました。 RealTimes をご利用いただきありがとうございます - RealTimes チーム

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  RN Support

  • March 29, 2021 22:47

  We sent you an email. We'll take it from there.

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