gina gatto
i updated and now cannot play any of my downloaded videos in my library.
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Can you please let us know what happens when you play your downloaded videos? Are you seeing any error messages?
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when i click on a video in my media library the video doesn't play.at all. There are no error messages.
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Please follow these steps to resolve your issue.
1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences.
3. In the Category pane, select Hardware.- Under Video Card Compatibility, move the slider bar to Most reliable.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart it.
- If this does not work, set Video Card Compatibility back to Best Performance and try again.If the issue persists, please let us know.
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I followed your instructions below but still can not play any of the videos in my library. Please advise, Gina
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We sent you an email. We'll take it from there.
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