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5 comments

  • Real CS

    We are able to download this video and videos from Facebook in general. This issue was fixed a few weeks ago.

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    0
  • null null

    The file and product version number is 2021.4.26.0

    0
  • Real CS

    You do have the correct version. Can you please do this and let us know what happens.

    Click the same Facebook video and play it in Expanded mode. Please click the Download button and let us know what happens.

     

    -1
  • null null

    It still won't download videos on facebook after clicking download in expanded mode  as you'll see below. Is this expanded mode?.

    0
  • Real CS

    That is expanded mode and we are not sure why you are still seeing this issue. We sent you an email. We'll take it from there.

    0

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