downloader not detecting youtube videos

Richard Bandurski

• February 17, 2023 08:10

As my title says. The downloader is no longer detecting youtube videos for download as the other posts here are describing.

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• Official comment

  

  RN Support

  • February 18, 2023 19:07

  With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.

  1. Attempt to download any video of your choice (You will still have the same error).
  2. Simply restart your computer.
  3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
   
  If the issue still persists, please let us know.

   
• 

  3 T

  • February 17, 2023 08:23

  I am having the same problem........Could this be due to a RECENT Windows UPDATE? 

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  Sharon Kowalski

  • June 24, 2023 15:56

  I am still having the problem after rebooting my desktop a few times already.  Can we get a fix to this problem?  THanks, Sharon

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  Sharon Kowalski

  • June 24, 2023 16:35

  I can't even get a video to download from facebook anymore.  How many times should I reboot my computer?  Please supply a fix for this. I have a premium subscription and it is not working!

   

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  Peggy Johnson

  • June 24, 2023 17:36

  After downloading an update several days ago, I have not been able to download any videos. I have the RealPlayerExpress 22 subscription. I have tried all the fixes I could find, but none of them work.  Is anyone working on this issue?

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  Peter Hu

  • June 24, 2023 18:38

  Looks no one is working on this issue. I also have a premium subscription. I also reported earlier this week. No one responded.

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  Sharon Kowalski

  • June 25, 2023 14:44

  I just put my computer in sleep mode last night and when I started it up and tried to download - it worked.  I didn't even have to reboot.  Something changed and I assume a fix was done.  Thanks to the staff/programmers for fixing this.  

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• 

  RN Support

  • July 08, 2023 18:17

  Peter,

  Can you restart your computer and try again? If the issue persists, can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

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