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NO Downloading on You Tube

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9 comments

  • Official comment
    RN Support

    With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.

    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
     
    If the issue still persists, please let us know.

  • Ron Cote

    I can't download on Youtube.Everything was fine until a few days ago.now I can't download anything from Youtube.It was The Main reason I bought this product.The lack of tech support or a live person to help me out makes Real Player a product I can no longer reccommend and shows in my opinion, that once they make the sale that they don't care about their customers 

    0
  • June James

    I am having the same issue.  This is a huge problem for me!  

     

    0
  • JOHN WATKINS

    I AM HAVING THE SAME PROBLEM . IT HAPPENS ACROSS THE BOARD ON YOUTUBE CHANNELS I SUBSCRIBE TO AND DOWNLOAD FROM ALL THE TIME. THEY BETTER FIX THIS. I PAYED FOR PREMIUM AS WELL TO DO THIS!!!

    0
  • JOHN WATKINS

    followed the instructions in e-mail from real and still does not work

    0
  • JOHN WATKINS

    WHY IS NO ONE AT REAL ANSWERING US , WHATEVER HAPPENED TO TECH SUPPORT. WE ALL PAID FOR THIS!!!

    0
  • null null

    This really effects me,too. I have paid, several times, this is my third, AND LAST TIME I PAY PREMIUM!!!

    Suggested we update that addresses, issues, and the only way to update is get premium.

    I feel ABANDONED TOO, They are taking OUR MONEY AND RUNNING!!!

    I feel I have been had 3 times!

    0
  • RN Support

    If the bellow instructions were followed correctly, the version should be 2023.2.17.0.
     
    1. Attempt to download any video of your choice (You will still have the same error).
    2. Simply restart your computer after this.
    3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
     
    Please check your version after this. You can go to C:\Program Files (x86)\Real\RealPlayer. Right click on videodl and click Properties and then the Details tab. The version number is found here. 
     
    If the number has not changed and still shows 2022.10.6.0, it means Windows is blocking the update.
     
    Please note: These instructions won't work for older versions such as RealPlayer v.18 or older. Versions 18 or earlier have reached end of life support.

    0
  • null null

    the problem is also on chrome and firefox as well. can download other videos but not youtube. have no idea why

    -1

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