Paid for upgrade and Realplayer immediatly stopped working!

Jason null

• February 24, 2023 12:44

I just paid for the upgrade to Real Player Plus and immediatly afterwards it will no longer download any videos. All I get is a blank box that says, "Searching for your video", then, "Real player cannot download videos on this page".

This is the same on Chrome and Firefox but it was working before I upgraded it.

Ive restarted my PC, signed out and back in to Real player, looked in the settings for the player and the browsers, NOTHING.

 

Worse still, your links to 'Support' leads only to '404 error' pages!

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  RN Support

  • February 25, 2023 17:17

  Please follow these steps additional steps to resolve your issue.

  1. Open a Windows folder
  2. Go to C:\ProgramData\Real\RealUpgrade
  3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
  4. Restart PC.
  5. Follow the 3 steps we originally provided again.
  6. Restart PC once more. (This should update the videodl)

  If the issue still persists, please let us know.

  Please note: RealPlayer v.18 or older versions have reached End of Life support. Please upgrade to RealPlayer 22.

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