Cannot download videos

RICHARD Jaffe

• April 13, 2023 16:50

I just installed Realplayer on my laptop with windows and I cannot download videos. It works on my desk top in windows 7. Any suggestions?

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  Christine O'Neill

  • April 21, 2023 23:58

  I used to be able to download all my classes with the free version, now I cannot download anything with realdownloader. I even purchased the premier package.  How do I fix this?

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  kaw kiy

  • April 25, 2023 12:09

  Since about a week ago, My pc has been unable to download Twitter videos. (win11) Realplayer Downloader 22.0.2.306. (Downloader Express ver.) Are there any restrictions imposed by the Twitter system? Anyone know how to solve this?

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  Toby Smith

  • April 25, 2023 12:15
  • Edited

  my real player does not download, anything. 

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  RN Support

  • April 25, 2023 15:17

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

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  RN Support

  • April 25, 2023 15:18

  Kaw,

  Can you please provide a sample URL from Twitter that you are unable to download?

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  kaw kiy

  • April 26, 2023 06:02

  Hi, RN Support. Thank you for contacting me.
  When I checked it, there was a video that could be downloaded and a video that could not be downloaded in the Twitter video. 
  I think it's either R-rated or not. It's a little disappointing...lol
  Reai Player 22.0.2.306
  videodl 2023.3.3.0
  My pc is Win11 pro H22H2
  Google Chrome Ver: 112.0.5615.138（Official Build）（64bit）
  So it doesn't seem to be an application issue.Thanks!

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  mickal kalso

  • April 26, 2023 10:23
  • Edited

  hey there I will install real player but cannot download on my files kindly help me what should I do to check see 

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  Francisco Diaz

  • April 26, 2023 19:24

  Running version 22.0.2.306

  The downloader just randomly stops working. I usually have to reboot 3 or more times before it works again.

  Restarting the app or services does nothing. My storage is pointing to and internal SD drive with nothing on it.

  Please assist

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  RN Support

  • April 27, 2023 21:24

  Mickal,

  Can you please provide more information? Please provide the information we requested (see above)

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  RN Support

  • April 27, 2023 21:35

  Francisco,

  Can you please send us a screenshot of your RealPlayer Downloader Preferences?

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