Real Player down loader

larry hull

• April 07, 2016 20:50

When I used real times, once download, the Icon appears this loud blue box with the large R in the middle. I rather have the old type, which was a gray box with the black R. All that blue is too much for the eyes for all my files. Can I change the ICON in any way. 

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  Sean

  • April 08, 2016 09:32

  Sorry, it is not possible to change the RealDownloader icon, it is by design.

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  Roderick Carr

  • January 29, 2017 16:05

  real downloader don't come on

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  Arvin

  • January 30, 2017 15:29

  Roderick Carr,

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040433

  If you are still unable to download videos, please provide the following information:

  • Are you able to see the "Download This Video" option?
  • Did you receive an error message? What does it say?
  • Is this happening to all videos, on all sites or just with a particular one? If the problem is with a particular video, please include the URL from which you're trying to download.
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

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