tired of treal player hijacking my computer!!!!!!!

Robert Smith

• April 09, 2016 18:01

Everytime I want to play a home video or view pictures that shouid be in my windows meida player your real player takes over and when I open windows meida player most of the videos and pics that I know I had loaded in there are not there anymore and now!! REAL player is telling me that I can`t play a dvd anless I upgrade to the pay verion for $39.99 I don`t need real player to play a dvd on my computer and I like A company trying to make pay for something that I can do for FREE!!!!! and the fac that you don`t give a contact phone tells me you don`t care about customer service all you do pump that AD UPGADE UPGADE I may have if I didn`t have so many problems with the free one I need some to call me so I can play a dvd for free on real player or windows player and I need my videos transferred back to media player.   Robert Smith   

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  Michell

  • April 09, 2016 19:38

  You must have selected RealPlayer as a default media player for your media files, this is the reason whenever you open a home video or pictures it opens in RealPlayer. I want you to know that RealPlayer is not designed to conflict with other players or to take the medias from other software. It will only reflect the media files stored on your computer hard drive, so that you can access it in one place.

  To change the default music or video player

  1. Open Computer by clicking the Start button , and then clicking Computer.

  2. Open the folder containing the music or video file type you want to change.

  3. Right-click the file, point to Open with, and then click Choose default program.

  4. Click the program that you want to use to open this type of file.

  5. Select the Always use the selected program to open this kind of file check box, and then click OK.

  DVD playback works best with a RealTimes Premium or Unlimited subscription, or in RealPlayer Plus with the Plus DVD playback components installed. On computers without the DVD playback components, DVD playback may not work, or may play only the video with no audio. In these cases, to play DVDs in RealTimes/RealPlayer you will need to upgrade to the Plus and install the DVD playback components.

  Note: We no longer offer in-bound phone support. Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. If an email exchange is not able to resolve the issue quickly, we may offer an outbound call. We also offer a community forum for free customers, where agents respond to posts online.

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