recording from URL

Regis Szelc

• April 19, 2016 16:34

Can't record from URL, don't have the cloud.

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Sincerely,

0

• 

  Michell

  • April 19, 2016 23:16

  To check this issue, provide the following information:

  •  Are you trying to download videos from the web link?

  •  Did you receive any error messages?

  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  • If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)

  The more specific you are, the better I will be able to assist you.

  0

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