Upgrade to Premium 2 or 7.75 GB, or reactivate my previous Premium Plan on 365 GB

Johan Van Bostraeten

• April 19, 2016 21:35

Hello,

My user ID is ***********

Until now I have 7.75 GB Available, which is ok for me

When I upgrade to Premium, do I fall back on 2 GB, or do I keep the 7.75 GB ?

Previously I had a Premium Plan on 365 GB, payed on a yearly basis. But it has been cancelled due to serious upload problems. Since there's a lot improvement in RealPlayer, I would like to reacdtivate it, if possible. Can you check this for me? Is the upgrade to Premium included then?

Yours sincerely,

Johan Van Bostraeten

 

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  Sean

  • April 20, 2016 06:16

  During the upgrade, you will not lose your existing storage capacity 7.75 GB. If you upgrade to RealTimes Premium subscription, you will get additional 25 GB of Cloud Space (so totally 32.75 GB). Unfortunately, the 365 GB plan has been withdrawn and it is not possible to reactivate it.

  Refer this link for current pricing: http://www.real.com/pricing

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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  Earl Sr

  • January 08, 2018 08:36

  I currently have 25 GB with my current plan. Is there any plan that offers a greater storage capacity or any way to transfer my existing items into a cloud storage space

  ???

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  RN Support

  • January 10, 2018 00:22

  We don't have any other storage plans. Our only storage plan for now is RealTimes Premium that comes with 25G of Cloud storage. You can always bulk download your content and upload it to another Cloud storage of your choice.

  Here are the instructions to bulk download from your existing RealCloud.

  https://customer.real.com/hc/en-us/articles/115001641267-Download-all-photos-and-videos-from-RealCloud

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