Cancel card

stevon gasaway

• March 11, 2016 00:28

I paid to purchase the burn activity on the real download player and it is not working so I want it to cancel the $39.99

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• 

  Viswanathan S

  • March 11, 2016 11:10

  To resolve this issue, please follow the steps in this article:

  https://customer.real.com/hc/en-us/articles/204040813

  If this does not resolve your issue, please provide the following information:

  • Are you able to see the "Download This Video" option?
  • Did you receive any error message? What does it say?
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

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  Guy Fairchild

  • November 15, 2016 17:06

  Thx

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