need to change email address in accound

Dhanni Sukhai

• March 26, 2016 17:58

I have moved since I purchase Real Player Plus and need to update my email address. It says " If you purchased RealPlayer Plus or subscribed to RealTimes, click the Contact Support link again." I try doing this and I am sent back to the same screen. Changing email address in an account should not be so difficult. If I try to change the email address it sends a verification to my old email address that I don't have any more. I feel like going around in circles. I have tried doing this several times and have wasted several hours trying to do this simple thing. My real player plus does not work any more and it seems like it is functioning as the free version. There is nobody to speak to at customer support. I am being asked to purchase Real Player Premium. I am hesitant to pay again because the customer service for this company so very poor and I it is quite frustrating to get the product to work as purchased.

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  Sean

  • March 26, 2016 20:39

  I've sent a message to the email address associated with your account. Please respond and we'll go from there.

  Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. If an email exchange is not able to resolve the issue quickly, we may offer an outbound call

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  Peter Hall

  • May 24, 2016 04:58

  I don't use my old address but you will not let me add my new address as an alternative address until I confirm my old address as my primary address which would not be true. You allow for a change of password but not for address. Dumb.

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  Sean

  • May 24, 2016 06:40
  • Edited

  We recommend customer's not to provide their email address or any personal information on the community forum. However, as an exception we request you to provide your old and new email addresses, so that we can locate your account and update it.

  Once we update your information, both the email addresses will be removed from this post.

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  fernando darden

  • August 16, 2018 01:03

  old fxxxxx@gmail.com,new dxxxxxx@gmail.com.

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  RN Support

  • August 16, 2018 17:32

  Fernando,

  We sent you an email. We'll take it from there. 

  I am redacting your email addresses from this post to protect your privacy.

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