Got new computer

David Dembiec

• April 11, 2016 23:41

My old computer took a dump, so I lost all my purchased music from real player store. How do I get the music I paid for back???

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  Sean

  • April 12, 2016 07:26

  In July 2008, the RealPlayer Music Store was replaced with the Rhapsody MP3 Store.

  In October 2010 RealNetworks notified customers that we will no longer support encrypted (RAX) files. These files will still continue to play. However, if you have any of these files on your computer, we advise you to back them up by burning them to audio CD, as you will no longer be able to re-license these files. Once you have burned your tracks to audio CD, they can be converted and stored in any format you desire.

  If you have any further questions about RealPlayer Music Store tracks, please contact Rhapsody Customer Support.

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  Linda Stoker

  • June 05, 2016 04:50

  I got new computer.  How do I get games I paid for?

  Magic Match - order #31750947

  Legend of Aladdin - order #149506566 (2/22/09)

  Little Shop of Treasures - order #129510921 - (11/7/07)

  Is it too late?  Are they too old?  If so, can you offer me some similar games as substitutes?  Thank you.

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  Viswanathan S

  • June 06, 2016 22:19

  Linda,

  It sounds like you need assistance from GameHouse customer support. You've reached the RealTimes support team. We are both divisions of RealNetworks, but operate separately.
  
  Please visit http://support.gamehouse.com for information on how to contact GameHouse support directly.

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  Doug Ridley

  • June 23, 2016 19:54

  Got a new laptop and can't get my premium services to work! I couldn't get it to fully work correctly on the old laptop because it was so out of date! Now I have the latest and can't get the premium services I paid for in the past!  
  
  Doug Ridley
  xxixxxxdxxx@xxx.xoxxx
  x0x-xxx-xx0x

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  Harry

  • June 25, 2016 02:50

  Doug, I've sent a message to the email address associated with your account. Please check your email.
  
  Note: I wanted to let you know that we have edited your original post to remove your email address and phone number to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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  Evelyn Gayhart

  • September 15, 2016 02:54

  Ok I did purchased RealPlayer a while ago is there any way I could get my Info  at the time I did buy RealPlayer My Email was,, xxxxx@att.net

  Pass Word was,,,, xxxxxx

  My email now is,, xxxxxx@yahoo.com 

  My name is... Evelyn Gayhart or it Could have been in my Sister''s name Judith Gayhart     Thank You Evelyn G

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  Arvin

  • September 16, 2016 20:02
  • Edited

  Evelyn Gayhart,

  I've sent a message to the email address associated with your account. Please check your email.
  
  Note: I wanted to let you know that we have edited your original post to remove your email address and phone number to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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