Customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium, Unlimited subscription or RealPlayer Plus 18. A subscription unlocks many more features than just the Plus features! See what's new in RealTimes:http://www.real.com/features?ref=cloud
Customers who previously purchased RealPlayer Plus can receive a discount on an annual subscription or RealPlayer Plus 18: please click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."
However, If you still wish to reinstall the previous version RealPlayer Cloud click the below link:
Before installing RealPlayer Cloud, make sure you uninstall (alone) any existing version of RealTimes by following the link:
After downloading the free version, sign in to access the Plus features of the player: To do so click the link below:
Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.
I hope this information helps!