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"Real Player cannot download videos on this page" ???

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14 comments

  • RN Support

    Which browser are you using?

    0
  • GILBERT DABADY

    Please cancel this account. Do not bill me again. Thank you.

    0
  • Kent Stephenson

    Getting same message.

    0
  • RN Support

    Gilbert,

    We see that you have an active RealTimes Premium membership.

    We've cancelled the membership, so you will not be charged any further. 

    0
  • RN Support

    Kent,

    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? 

    0
  • Kent Stephenson

    Version 22.0.5.310

    https://www.youtube.com/watch?v=TkZUQsCtJtU

    Please help me find a solution. Thanks

    0
  • Walter Mousseau

    I have version 22.0.5.3.10.1 and I cannot download any videos, I am getting the message "Realplayer cannot download videos from this page". I have done all of the same work arounds and nothing has helped. I have had this problem before and your support team helped, please help again!

    0
  • RN Support

    Gilbert,

    As requested, we cancelled your subscription.

    0
  • RN Support

    Kent & Walter,

    We sent you both an email. We'll take it from there.

    0
  • Josh Sims

    I've had the same problem for the last few months.  I even upgraded to RealPlayer24 thinking that would solve it.  Please assist!

    0
  • RN Support

    Josh,

    Can you please share the URL of the video you are trying to download as an example?

    0
  • Josh Sims

    Honestly, every video.  I've tested it by going from random vid to vid on YouTube for over the course of a couple of hours just to see if i could get anything on Youtube to work and did not have a single success.  For reference though, if you require a specific vid URL.  I tested it on link that Kent added a few posts above this one and that didn't work either.  I've even tried it on the vid link that RealPlayer provides on it's site as an example that should always work and it did not: https://www.youtube.com/watch?v=i1zPf2whpes

    Basically anything I try on Youtube provides the same response: RealPlayer cannot download videos on this page.  I'm a little lost and really hoping that you can find a fix.

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  • Kent Stephenson

    Uninstalling and reinstalling RealPlayer fixed the problem for me. I have had to do it several times.

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  • Josh Sims

    Edit: Thought it'd fixed the problem, unfortunately it still persists.  Thank you Kent for the suggestion.  I ended up reinstalling multiple times and it did work on the first video I played.  Unfortunately, immediately after that RealPlayer reverted back to the same "RealPlayer cannot download videos on this page.   I even reloaded the page of the first video that worked and it displayed the same "fail" message as well.

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