Upgrade without answer I

HFC Goncalves

• July 19, 2024 07:42

I`ve just paid by PayPal an upgrade for download express but I didn´t get anything from your side

0

• 

  Greg Maddox

  • July 20, 2024 21:38

  I think they are having issues, I got it in 2022, and for some reason the features of it do not seem to be working

  0
• 

  Gopinath Ramadurai

  • July 22, 2024 06:09

  I'm having the same issue- having bought the premium before (one time payment) the real player is asking more money for another upgrade! Who to contact for this?

  0
• 

  Greg Maddox

  • July 23, 2024 06:44

  Apparently despite it not saying so we only paid the "Pay once" for the 22 version of the program.  Luckily I still have my receipt which says nothing about version 22, nor does the current sale page say anything about this being a one time payment for ONLY the 24 version.  This is at best a poor explanation of the product being sold, but more likely just deceptive.
  
  This is the reply I got to my bug report or what ever it is called.
  
  Hello Greg,
   
  Thank you for contacting RealNetworks Customer Support.
   
  I see that you purchased RealPlayer Downloader Express 22. If you installed RealPlayer 24, you will need to upgrade to activate Downloader Express features in RealPlayer 24 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.
   
  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.
   
  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22
   
  Once you have installed RealPlayer 22, you will need to sign into it to activate your Downloader Express features.
   
  Please let me know if you have additional questions.

  Thank you,

   

  As I am sure you also received this is my conformation email.
  
  
  

  Order Confirmation

  Hi greg, Thank you for purchasing RealPlayer Downloader Express. You need to sign in to activate your new RealPlayer Downloader Express features. Your account will be billed $24.99 plus tax. You can now get the most out of your media after you've signed-in to activate your paid features: Download videos from thousands of sites with one click and subscribe to your favorite YouTube channels and cast your content to your TV. Take your media on the road with the RealPlayer Mobile App for Android and iOS. Access your videos anywhere, sync for offline use, and cast to your TV directly from your phone! (full features require RealPlayer premium subscription at discounted price for Plus users) Please visit real.com to learn more about the RealPlayer Downloader Express features.

  Thanks for using RealPlayer! - The RealPlayer Team

  0

Please sign in to leave a comment.