New Update didn't fix Burn won't Burn

Nicholas Smith

• June 15, 2018 14:12

New update didn't stop error and I still can't burn disks.  I still get:

A general error has occurred. "end of file" error parsing ac3 audio stream"

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  Nicholas Smith

  • June 15, 2018 14:12

  When are you going to fix this?  It has been 3 months, maybe 4.

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  RN Support

  • June 28, 2018 20:52
  • Edited

  Our engineers are working on resolving it. We will send you an email once it is resolved. Apologize for the inconvenience.

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  Philip Lansdown

  • June 29, 2018 05:32

  If you convert the MP4 files into Real Media HD using the converter (right click on your video in your library and then right click on EDIT) then it will burn without failing, it does take extra time, but at least you can still burn stuff until Real Player fixes the problem.

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