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Download button missing in firefox with containers

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3 comments

  • RN Support

    This issue was fixed with the latest version of Firefox. Please follow the instructions from this link.

    https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

    Please let us know if the issue persists.

     

    0
  • Laurie Foster

    I followed your instructions for the clean uninstall and reinstall and the issue is still the same.  In firefox nothiing is displayed at the edge of the top bar where the icon should appear to initiate downloadeing and saving a video.

    Windows 10 (current version.  Laptop was upgraded from Win7 to 10)

    Firefox 61.0.1 64-bit with multicontainer extention has no download button.

    Chrome works normally, download button shows up and works fine.

    IE also  displays the download button.

    Would appreciate more help.  This worked just fine until the past few days.

    0
  • RN Support

    We sent you an email. We'll take it from there.

    0

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