Real Player burn system not initialized, no compatible device found or a system error has occurred

Will Brennan

• September 03, 2018 18:23

what the heck does that gibberish mean and why can't I just contact a support person at real....I've wasted an hour just trying to find an answer through their so called "support"?

 

 

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  RN Support

  • September 04, 2018 23:23

  
  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

  Please let us know if the issue persists.

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  joe baloga

  • December 19, 2023 19:15

  no it still says what it said before

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  RN Support

  • December 19, 2023 19:49

  Joe,

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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  Rick Toliver

  • July 22, 2024 16:46

  Did anyone resolve this issue

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