unable to download

David Sim

• November 07, 2018 20:22

Unable To Download displayed when i try to download a video. I tried checking for updates but still same result.

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  RN Support

  • November 10, 2018 00:12

  We have identified the download issue and resolved it. Please follow these instructions to resolve your downloader issue.
  
  1. Open a web browser (Chrome, Firefox or Edge)
  2. Click the blue downloader icon on the top of your web browser once until you receive "Unable to download videos" or "No videos found" message
  3. Repeat step 2 once more
  4. Restart your PC
  
  This will update the fix and you should be able to download videos again.

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  Nancy Boykin

  • November 24, 2018 18:50

  I have tried the instructions found below, and I am still unable to download videos. I have tried re-installing and that did not work.  My Chrome button is enabled to download.  Help!

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  RN Support

  • November 29, 2018 01:33

  Our engineering team released a new version which fixes the download issue.

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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  Charles Perez

  • February 20, 2020 21:14

  Hi my name is Charles my issue is that I can download some of the videos but their showing unable to download same issue happened before but it was fixed in the past are you experiencing technical issues? 

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  RN Support

  • February 21, 2020 00:15

  Charles,

  Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. We would like you to click the Details tab and let us know what the Product Version is?

  Please note: It should be 2020.01.24

  If it is not this version, please follow these steps to update your Downloader.

  1. Type Internet Options in the Windows search bar or open Internet Explorer and click Internet Options.
  2. Under Browsing History, click Delete and Delete again when prompted.
  3. Click OK and close Internet Options/Internet Explorer.
  4. Open one of the web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge) and go to YouTube.com.
  5. Click the Download This Video button. (You will still receive "No videos to download" message at this time)
  6. Close all Windows and restart your PC.
  7. Go back to your web browser and download a video. (You should be able to download videos again)

  If the issue persists, please let us know.

   

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