WORST CUSTOMER SUPPORT IN INDUSTRY!

James Elliott

• January 03, 2019 21:02

For months now my playback quality of downloaded videos has been terrible, regardless of the site recorded from.  Also, the "sharpness" setting in tools has zero effect so I am sure the problem lies in the downloader, and whether set to convert to realHD or not makes no difference.  I have reinstalled RealPlayer twice, yet every time I go to the help page, there is a bold, red warning telling me to install an updated version BUT NO LINK WITH WHICH TO DO SO!  Reinstalling from the usual web address results in the same notification that I need to install the update, "to fix playback problems" they fail to specify.

I have been a member since 2006 and paid for Plus in 2013, yet I have zero way to contact Real for help.  I am unaware of a single program seller that treats paying customers as poorly as Real, and they don't even have a way for me to get a refund for the worst quality video downloader on the Net.

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  john brown

  • January 03, 2019 21:13

  I agree unless they change I am gone

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  RN Support

  • January 08, 2019 21:41

  James,

  We sent you an email. We'll take it from there.

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  RN Support

  • January 08, 2019 21:42

  John,

  We asked you additional information on your original post. Please respond.

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