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Unable to download from Youtube.



  • Official comment
    RN Support

    We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

    Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

  • Stephen Hayward

    I concur its not fixed so stop saying it is!!!

  • Reba Barnes

    Cannot download keep saying this is fixed,,IT IS NOT. I have paid for the premium and I expect you to fix this problem. Why are you saying it is fixed when it is in fact NOT.  I have hit the restart downloader,,it is useless. Does not change a thing. When are you going to make this right??? If you aren't then just say so and I will stop this wild goose chase also.

  • James Whitehorne

    Not so s.w.a.l.k.,  I paid the $39.95 last year for realplayer plus. It's a one time charge which gives you the premium features with out the extra cloud. Ten years ago I paid the one time $30 payment, wonder what happened to that. Still a great deal for all the youtube videos i've downloaded which is necessary because they're constantly deleting videos.

  • Michael Johnson

    It's happening in the paid version too.

  • Shirley Reed

    The downloader doesn't appear when I try to download a video. I purchased Realplayer plus but it doesn't show up in my account

  • RN Support

    We have resolved the Downloader issue.

    Please follow these steps to have your Downloader work again.

    1. Open Internet Explorer
    2. Click Settings and open Internet Options
    3. Click the Advanced tab and hit the Reset button
    4. Close Internet Explorer

    Once you are done resetting your Internet Explorer, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC
    4. Go back to and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)

  • Adam Riggleman

    What part of your fix didn't work do you not understand?

  • RN Support


    We sent you an email yesterday. Please respond to that.

  • null null

    I have two computers, Real Downloader works on one, but like everyone else here, does not work on the other. I tried ALL the solutions, but I still cannot get it to work on the second computer. I have uninstalled, reinstalled, I have used the solution you published on April 29th, 2019, I have tried to download using RealPlayer...I suspect I need to try a different program

  • RN Support

    If your Downloader works on one and not on the other PC, these are the possible reasons.

    1. Wrong installation of RealPlayer

    2. Firewall blocking Downloader

    Please follow the instructions from the below link to resolve your 1st issue.

    Please note: If you have any playlists created, you will have to recreate them.

    2. You will need to "Allow" RealDownloader in your firewall program. You may need to contact your firewall program support if you are not aware of how to do that.

  • krishna acharya

    Dear sir/Madam,

    I am trying to download any files directly from You tube but is not working to download. Krishna Acharya

  • RN Support


    Technology, as you know it is constantly and ever changing for the better.

    That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

    Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

    To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    Now try your video. If the issue persists, please let us know.


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