DVD Burning Problem

Manuel Peralta

• June 23, 2019 19:00

I Try many times to burn a DVD with saved videos on my library, but I can...?

The process got STUCK in Transferring, and nothing happened after that.

I allow few hours each time but nothing,,,,(even that I download the updates and reload the burning plugin and restarted the program and nothing.....

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  RN Support

  • June 24, 2019 18:32

  Would you know what file formats you are trying to burn? Do you see any error messages? 

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  Terry Lewis

  • November 02, 2019 13:17

  I have the same problem all of a sudden. The process sticks at 0.07 mins and shows there are 311+ mins remaining. It seems to be a recent problem as it worked ok last week! I have uninstalled and reinstalled 3 times to no effect. Bloody annoying!

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  RN Support

  • November 05, 2019 21:43

  Terry,

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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